Terms of Service

PaintQuoteKing helps painting contractors turn walkthrough information into a draft estimate. It structures what you record into rooms, surfaces, preparation and estimated quantities, then calculates labour, materials and pricing using the rates you configure.

Every estimate is a draft for you to review. The service assists with estimating; it does not survey, measure or inspect a property, and it does not decide your prices.

This is the most important term. Quantities the software could not derive from what you supplied are marked as inferred or assumed and listed under “Things to confirm”. You are responsible for checking every figure before sending a quote to a customer.

We do not warrant that any estimate is accurate, complete or sufficient for a particular job. Site conditions, hidden damage, access, substrate and product behaviour cannot be determined from notes and photographs. You remain solely responsible for the quotes you issue, the prices you charge and the contracts you enter into with your customers. We are not a party to those contracts.

You must provide accurate details and keep your password secure. You are responsible for activity under your account. Tell us promptly at support@paintquoteking.com if you believe it has been accessed without your permission.

One account is for one business. Do not share logins across separate businesses.

The Free plan includes 3 AI analyses in total. Paid plans include 30 (Solo) or 100 (Pro) AI analyses per billing period. Everything else — building estimates by hand, editing, pricing, quotes and PDF export — is unlimited on every plan.

Paid plans are billed monthly in advance through Stripe and renew automatically until cancelled. You can cancel at any time from the billing portal; you keep your paid plan until the end of the period you have already paid for, then return to Free.

We do not provide refunds for partial periods unless required by law. Your right to a remedy under the Australian Consumer Law, or equivalent legislation where you live, is not affected by these terms.

We may change prices with at least 30 days’ notice by email. Continuing to use a paid plan after that notice means accepting the new price.

You keep all rights in the content you put into the service — your notes, photographs, recordings, customers, estimates and rates. You grant us only the licence needed to operate the service for you: to store that content, process it to produce your estimates, and send the parts you choose to our AI provider for analysis.

We do not use your content to train AI models, and we do not sell it. See the Privacy Policy for who processes what.

You can export any quote as a PDF at any time. If you close your account you may request a copy of your data before it is deleted.

Most of what you put into this product is about other people — the customers whose homes you quote, and who never signed up here.

You decide what is collected about them and why. We hold and process it only to provide this service to you, on your instructions and for no purpose of our own. We do not sell it, we do not advertise with it, and we do not use your customers’ recordings to train AI models. In data protection terms, you are the controller and we are your processor; this section is our processing commitment to you.

In return, you agree to tell your customers what you are doing before you send them a walkthrough link — that they will record their own home, that the recording goes to you, and that it is used to prepare their quote — and to have their agreement to record it.

We keep all rights in the service itself — the software, the estimating engine, the interface, the brand and the documentation. Nothing here transfers any of it to you.

While your account is open and paid for, you have a personal, non-exclusive, non-transferable licence to use the service for your own painting business. You may not copy, modify, decompile or reverse engineer it, or use it to build a competing product.

If you send us feedback, a bug report or a suggestion, you allow us to use it to improve the service without obligation or payment. This does not give us any right to your content, your customers’ information or your rates.

You agree not to:

• upload content you do not have the right to upload, including photographs of a property taken without permission;
• attempt to access another organisation’s data, or probe or circumvent our security;
• resell or white-label the service without our written agreement;
• use automated means to exceed plan limits, or share one account across separate businesses;
• use the service for anything unlawful.

We aim to keep the service available but do not guarantee uninterrupted access. We may suspend it for maintenance, and we rely on third parties (hosting, database and AI providers) whose outages can affect us. AI analysis in particular may be temporarily unavailable — when it is, you can still build and price estimates by hand.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have that cannot lawfully be excluded. Depending on where you are, that includes the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986, the UK Consumer Rights Act 2015, Canadian provincial consumer protection legislation, and any equivalent law in your state or country. Where such a guarantee applies and cannot be excluded, our liability is limited — at our option — to supplying the service again or paying the cost of having it supplied again.

If you are using this in the course of a business, the New Zealand Consumer Guarantees Act does not apply, to the extent that Act permits parties to agree so.

Subject to that, and to the maximum extent permitted by law: the service is provided “as is”; we are not liable for indirect or consequential loss, lost profits, lost business or loss arising from an inaccurate estimate or an underquoted job; and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.

Most of what enters this product is about other people, and you are the one who collected it. You agree to cover us against any claim, loss or cost that arises from content you put into the service, from a failure to get the agreement described in section 5a, or from your use of the service in breach of these terms.

This does not apply to the extent the claim results from our own breach, negligence or unlawful act, and it does not reduce any right you have that cannot lawfully be excluded.

You may stop using the service and delete your account at any time. We may suspend or terminate an account that breaches these terms, with notice where practical. We may also discontinue the service entirely, in which case we will give reasonable notice and a period during which you can export your data.

We may update these terms. If a change materially affects your rights we will tell you by email or in the app before it takes effect. Continuing to use the service after that means accepting the updated terms.

We are not liable for failing to provide the service because of something genuinely outside our control — an outage at a hosting, database, payment or AI provider, a network or power failure, industrial action, natural disaster, or a change in law. If it lasts more than 30 days either of us may end the agreement, and we will refund any period you have paid for and not received.

Whole agreement. These terms and the Privacy Policy are the whole agreement between us about the service, and replace anything said beforehand.

If part of this fails. If a court finds any part unenforceable, the rest continues to apply and that part is read down only as far as necessary.

Not enforcing something. If we do not enforce a term straight away, we have not given up the right to enforce it later.

Transferring the agreement. You may not transfer your rights under these terms without our written agreement. We may transfer ours if the business is sold or restructured, and will tell you if that happens.

No partnership. Nothing here makes either of us the other’s employee, agent or partner, and neither of us can commit the other to anything.

Notices. We will contact you at the email address on your account, so please keep it current. You can reach us at support@paintquoteking.com.

Before going to court. If something goes wrong, email us first and give us 30 days to sort it out. Most things are a misunderstanding and neither of us wants lawyers involved. This does not stop either of us seeking an urgent injunction, or you going to a consumer tribunal or regulator.

These terms are governed by the laws of New South Wales, Australia, and the courts there have non-exclusive jurisdiction.

If you are a consumer somewhere else, this does not deprive you of the protection of your own country’s mandatory consumer law, or of the right to bring proceedings in your local courts where that law gives it to you.

M3 Digital Co Pty Ltd, ABN 25 644 823 085
support@paintquoteking.com